Privacy Policy

We are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

We do update this Policy from time to time so please do return and review this Policy regularly. 

3. OUR PRIVACY POLICY - HOW WE USE YOUR PERSONAL INFORMATION

3.1 We may collect and process the following data about you:

(a) Information you give us. You may give us information about you by filling in forms on our site or by dealing with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, search for a product or place an order on our site. The information you give us may include your name, address, e-mail address and phone number.

(b) Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

(i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

(ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); chat mats you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; and

(iii) Order details – products, quantities, invoice and delivery address.

3.2 Information we collect about you. We will use this information:

(a) to ensure that content from our site is presented in the most effective manner for you and for your computer;

(b) to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(c) to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

(d) to allow you to participate in interactive features of our service, when you choose to do so;

(e) as part of our efforts to keep our site safe and secure;

(f) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

(g) to make suggestions and recommendations to you and other users of our site about chat mats or services that may interest you or them.

3.3 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

3.4 We may disclose your personal information to third parties:

(a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b) If Coffee Companions Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

(c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of Coffee Companions Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

3.5 We may share your information with selected third parties including analytics and search engine providers that assist us in the improvement and optimisation of our site.

3.6 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.7 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.8 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. If we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.9 Our site may contain links to and from other websites such as other members of the Coffee Companions Scheme. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

3.10 The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

4. OUR USE OF COOKIES

4.1 Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site, allows us to improve our site and to provide statistical information regarding the use of our site to our advertisers where appropriate. This means we may on occasion gather information regarding your computer whilst you are on our site. Such information will not identify you personally or allow you to be identified personally.

4.2 Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our site.

4.3 Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our site.

Contacting Us 

We welcome any queries, comments or requests you may have. Please do not hesitate to contact us at info@coffeecompanions.co.uk or by post to 33 Westgate Road, Newbury, Berkshire RG14 6AU.